At the beginning of January, I was flight from China back to the U.S..When I arrived in the U.S. I have to transfer from San Francisco to Denver. The flight from SF was delay for about 2 hours. It made me crazy because I was too tired and I can not go anywhere to have rest. Therefore, I was just seat in the airport and wait. Also, because of the flight was canceled, my friend’s schedule also have to change. This is why after I read the article’s title that was so interested me. “Should airlines pay us for those long delays”? The first response out of my mind is: of course have to pay us!
The whole editorial was state about U.S. airlines should pay their customers for those long delays. There is no rules for flight delay or cancel, therefore the customer is not protected. Also, this is why the flight always delay or cancel without notice. When the flight canceled, people’s schedule need to changed. If the air company tell the customer before one or two hours, maybe the schedule can changed more easily. We know that time is very treasure, therefore waste is equal to waste money. The airline waste their customer’s money, so they have to pay back to their customer.
The common place for this editorial is about the customer service. People pay money to make things more convenient and relax. If the customer service do not care about their customer, why people need to pay that much money to them? The author provide some data to show that how bad the U.S. flight is not online and canceled. “More than 7,100 departing flights were canceled Dec. 26-29 at 30 major U.S. airports and another 8,600 flights were delayed more than 44 minutes”. Flight canceled can due to many reasons. However, the customer service need to help their customer to solve those problems. Why people have to wait in the airport? Can the customer service do something for their customers? The author wrote that “If airlines were on the hook of these delays and had to reimburse passengers for hotels and meals, an already rickety business model would be pushed to deal with the new high cost of regulations”. The customer need to be take care when their flights were delay or canceled.
The article’s title is “should airlines pay us for those long delays”? The author use “us” in this title. It makes the reader feel that the author is facing this problem and he/she really want to find a way to fix it. Therefore, the author has more standpoint to talk about it. The author first state an incident in European Union. This incident first let the reader think about their country’s flight. Are the flights always delay or canceled? When it happened, what was the airline’s response? Also, the author gave an example of a horror story. Because of the waiting time, the passenger turned to prisoners. After I saw this story, it remind me when I get stuck in the airplane and can’t go out. At that time, I feel so angry and feel like I am in prison, because I can’t do anything and can’t go out. This is an example of how the author use ethos in his editorial.
In this editorial, firstly the author mentioned about the European Union’s incident, and then the author talked about the mother nature’s fault. Then the author told us a story of the passengers who stuck in the airplane that can not get out. Later, the author gave an evidence to show that how horrible the airplane delay and cancel issue was. The author use data as his/her evidence. He also mentioned about maybe the government can do something for it. At the end, the author point out his/her opinion, which is the airline should reimburse their passengers for delay or cancel the flight.
No comments:
Post a Comment